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Originally Posted by dellwear
I also got Joe to check if any notes had been placed on the account and the answer was a straight no, so thats four people I've spoken with since Monday and none of them have placed any notes on the system! Brilliant  |
When I had connection problem recently an engineer called me and left a message on my voice mail asking me to call and he gave me a number. The wrong number. The woman I spoke to, who was clearly at the end of her rope, knew nothing at all - no record of the fault or anything. I hung up and phoned the usual number and hey presto - knew all about the problem, notes on the system, and an engineer would phone me again. Conclusions: completely separate and isolated computer systems. Engineers must be located in some sort of secure area.
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Originally Posted by dellwear
BT even have an automated system where they keep your place in the queue and the system rings you back when you get to the front. Marvelous, why can't NTL buy that system?
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It would be the same story as the solve-all-our-problems-shiny-new-email-system
