@Neil: Thanks for giving me a bally good laugh then. I love humour like that

Did you post the one about 'If NTL ran a pub' by any chance?
@Ashover: Yep, definitely report the problem as it may make them more aware of it, but it 'appears' they are aware of it and may not need to send an engineer, unless they haven't twigged people in the same area are reporting the same fault yet and go through the whole 'we'll ring you back' scenario