Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

darth dougs · 13-09-2004, 13:24

it dooesnt suprise me the standard waiting time on ntl customer support is so bad, i worked there, it turned into a hell hole, the folk on the front line who were there longer than 3 years were shat on and most are leaving, ie leaving a shortfall in experienced staff, they are now recruiting in shopping centres and in bars and the age group is school drop outs or leavers with no interest in further education. the managment couldnt answer a call if their life depended on it its all americana , "buzz" to gee people up, the wait times are up the standard is down and repeat calls are up as u dont get the problem sorted 1st time

13-09-2004, 13:24	#81
darth dougs Inactive Join Date: Sep 2004 Posts: 4	Re: NTL is call centre with longest wait in Mirror test it dooesnt suprise me the standard waiting time on ntl customer support is so bad, i worked there, it turned into a hell hole, the folk on the front line who were there longer than 3 years were shat on and most are leaving, ie leaving a shortfall in experienced staff, they are now recruiting in shopping centres and in bars and the age group is school drop outs or leavers with no interest in further education. the managment couldnt answer a call if their life depended on it its all americana , "buzz" to gee people up, the wait times are up the standard is down and repeat calls are up as u dont get the problem sorted 1st time