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Originally Posted by greencreeper
There does seem to be a problem in Britain at the moment whereby people have all but given up and just accept crap service and try to convince themselves (and others, as a part thereof) that it's not crap service
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The problem is more the fact that companies are being forced to make bigger and bigger profits. One way to do that is to cut costs and therefore reduce the size of call centres rtc, well its either that or the punter pays more.