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Originally Posted by orangebird
Er, no. The recording warned you there'd be a wait of up to half an hour, that's way you're still on hold after 15 mins....
Why didn't you just hang up and try later - at least you got the warning about the wait. If you choose to wait, then that's your perogative, and quite frankly negates any right you had to whinge about waiting...  |
Aw come on, at least take off the rose tinted glasses first.
It's absurd to suggest a customer has no right to complain about crap service, just because the service provider is candid enough to admit the service is crap. A call centre should be adequately staffed to deal with call volumes. In fact, they answered while I was posting this - total wait time, 25 minutes. Are you suggesting that because they answered the call in five minutes less time than they predicted, I should be grateful that they exceeded my expectations? That's just daft.