Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

DerekRothwell · 12-09-2004, 15:47

I just wish I could get to speak to a human at NTL to be at least in the position to have the phone "put down" on me!

In my own personal experience, NTL call centres rank just about the bottom of the pile in terms of trying to get some sense out of the company.

No sleight intended on the good folks that have to man these places, its obvious that either:

1. The system installed does not fit the requirement.
2. NTL's product is so unreliable that the call centres are overwhelmed.
3. We, the customers, expect far to much in the way of service from the company for the mear pitance we spend each month with NTL <sarc>.

12-09-2004, 15:47	#50
DerekRothwell Inactive Join Date: Nov 2003 Location: Birkenhead Services: Sky BB at almost dial-up speeds Crap TV (no iplayers) Average phone (unlimited) and all this for Posts: 162	Re: NTL is call centre with longest wait in Mirror test I just wish I could get to speak to a human at NTL to be at least in the position to have the phone "put down" on me! In my own personal experience, NTL call centres rank just about the bottom of the pile in terms of trying to get some sense out of the company. No sleight intended on the good folks that have to man these places, its obvious that either: 1. The system installed does not fit the requirement. 2. NTL's product is so unreliable that the call centres are overwhelmed. 3. We, the customers, expect far to much in the way of service from the company for the mear pitance we spend each month with NTL <sarc>.