Quote:
Originally posted by Russ D
That's not altogether fair. If you would accept it you can have my word that there are some very good people working for the company however their hands tend to be tied by middle and upper management who have no idea what it's like being on the front line actually talking to customers and listening to their opinions. All these people seem to do is apologise for faults and offer a few month's free service instead of addressing and tacking the actual cause of the problem.
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I've asked for compensation for my loss of service for a few days. They gave me nothing because I deline the offer of an engineer to come to my place. You suggestion of a few months service given to people did not apply in my case.
Largely, all I hear are excuses, excuses, please don't blame us because it is not our fault, it is the management. Indeed it is their fault. One day, these people will realise just how bad they were in offering poor customer services.