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Originally Posted by jingleman
If anyone in Stoke area, postcode ST, is having dropped connection problems on Broadband in the evenings, can you raise with NTL, PLEASE?
Both myself and fellow forum member 'Swipe' are having our Cable Modems replaced, probably unnecessarily. The guy I spoke to to agreed it was most likely a network issue, but until more people report it, it won't be treated as such  |
Hi,
I reported a problem last tuesday (dropped connections in the evening) which was not resolved after an admittedly fast response by an engineer (he turned up about 1.5 hours after I called support).
However, now I've been asked to leave my modem switched on for 48 hours to be monitored (cos I routinely switch it off at night) before they'll even think of sending another engineer out!
I'm glad I'm not the only one with connection problems. Last night was pitiful with dropped connection from 6pm onwards...
Oh, and I'm in the ST9 area