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Now awating Technical support as it looks like the STB is faulty.
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Unlikely - if it downloads a working copper file it's still on copper in provisioning - you probably have your hit* stuck in the usual delays (couple of hours is standard I think). Try giving it a cold reboot in the morning - there's almost certainly nothing wrong with an STB (I can't think of anything that would make it download the wrong file, anyway).
If you like I'll keep an eye on it - drop me the MAC address and I'll take a shufti.
* 'hit' means 'message from the CSR to the provisioning system to say "please put this chap on silver"'.
Your honesty is admirable. Hats should be taken off to you.