Originally Posted by bigcol

hiya,

Tonight has been fun and I am almost at the bottom of the problem.

I came home tonight to the NTL bill. A nice mistake had resulted in over £480 of credit.

A call to CS and a very helpfull chap gave me a free upgrade for three months to 750kbs as a thanks for letting them know of the mistake. It turned out that sombody had enterd a wrong code when I called CS last week about the speed problems and refunded all my broadband charges since 2001.

However the Set Top Box has refused to upgrade to silver after several attempts. And is still showing copper.

Now awating Technical support as it looks like the STB is faulty.
col