[ikthius]

NTL's billing system is very strange.

I had a problem with NTL earlier this year that they had been charging me for 2 telephone lines for a year when in fact I cancelled one of the telephone lines the year before.

My bills looked normal for a while until the last bill there.

I now have another second line, when I have not asked for one.

I also have additions for another digital base pack and 2 telephone lines for a partial month, and a removal for the same, whitch does not match in monetery terms, I am still paying about £10 more for the same as last month. This does not include telephone calls or packages such as sports, just the basic stuff.

Why has NTL includeed another telephone line, and why do they make the bill so damn hard to understand.

I tried today a couple of times to get through to someone in NTL, but I was on the phone for more than 15 minutes per time and I could not take the wait any longer, and i would have not been nice to the person I would ahve been chatting to so I hung up.

I think it is a time for a review from NTL, make their system easier and their billing more understandable.

ik