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bigcol · 10-09-2004, 16:03

Advice Please

I am in Manchester M40 Area using a set top box. 150mbs

The postcode checker says my aria was upgraded 6th of August.

However no upgrade as yet, and calling technical support several times has resulted in my BB being cut off twice. Over 2 hours on hold, and no answers as to why no speed upgrade.

Is there any way to find out if the upgrade has been don. And if so, how to get CS / tech support to fix the problem.

BTW Before 6th August I was getting an avarage of 240mbs, and the speed dropped after the upgrade was said to have been done.

many thanks

colin

10-09-2004, 16:03	#1337
bigcol Inactive Join Date: Sep 2004 Posts: 3	Re: [Merged] BB Speed Upgrades Advice Please I am in Manchester M40 Area using a set top box. 150mbs The postcode checker says my aria was upgraded 6th of August. However no upgrade as yet, and calling technical support several times has resulted in my BB being cut off twice. Over 2 hours on hold, and no answers as to why no speed upgrade. Is there any way to find out if the upgrade has been don. And if so, how to get CS / tech support to fix the problem. BTW Before 6th August I was getting an avarage of 240mbs, and the speed dropped after the upgrade was said to have been done. many thanks colin