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Originally Posted by Mark B
As an aside, I also challenge you to provide evidence that someone at ntl told you they'd "get round to fixing it eventually". If you name them, I'll make sure they're dealt with.
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I was told this same thing yesterday in fact. If you look on my account i would hope you could get the name of the last person to update it. I have an on going problem where i lose channels. I've got to the point were "sending a signal" is not good enough and told the CS person who i spoke to if its not fixed by the end of next week ill be taking my £100 a month elsewhere and the reply i got was "we will fix it eventually". He did however suggest he was making a booking for an eng to visit but i wasnt convinced he actually did that.