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Originally Posted by Graham
Oh that is *SO* big hearted of you! Of course if the *company* would take its responsibilities seriously too ("oops, my e-mail, broadband, webspace, TV service is screwed up NTL, what are you going to do about it, NTL?" "Oh, we'll get around to fixing it eventually") it might not sound so hypocritical.
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I'm talking about firms generally, not ntl specifically.
If you did some credit control training, you'd understand most of what you've written is tosh. The customer needs to pay the bill, end of story. If a newspaper wants to run a story about how a customer who didn't pay their bill got cut off, they'd find little interest or sympathy. If you've used the services, pay for them. Simple.
As an aside, I also challenge you to provide evidence that someone at ntl told you they'd "get round to fixing it eventually". If you name them, I'll make sure they're dealt with.