Quote:
|
Originally Posted by mognuts
I emailed Scott Gooding to ask what was going on and he replied (which was nice) and he insisted that the telephone number was correct but since I was having problems I could make the appointment by email instead, which I did.
Interestingly, when he replied he expalined why I needed the upgrade and said that my Pace STB would have to be replaced by a SACM. I was under the impression that everybody in London SE9 who had broadband had to use a STB to get broadband if they also subscribe to TV services. I was not aware that a separate SACM was an option. Is this true, or have ntl made another balls up?
|
Actually he was right you will get a sacm. I asked about this as I'm in SE2 and have had mine changed today. The reason for the change is that the samsungs only work in the CR3 areas or so I've been told by one of the london service managers.
this only affects you if you have the one meg service and are being upgraded to 1.5 meg. anything less than that and the pace stb can handle it.
Pain really as it means getting the ntl bods to migrate the stb account onto the sacm one and you just know that's not going to go well!