Quote:
Originally posted by Undisputedtruth
In my experience, NTL personnel usually adds to the problem with their poor perception, communications and poor customer service attitude.
In my 3 years with NTL I cannot think of one incident where a NTL associate has been helpful.
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That's not altogether fair. If you would accept it you can have my word that there are some very good people working for the company however their hands tend to be tied by middle and upper management who have no idea what it's like being on the front line actually talking to customers and listening to their opinions. All these people seem to do is apologise for faults and offer a few month's free service instead of addressing and tacking the actual cause of the problem.