I am a new customer to NTL, mainly because their broadband was nice and cheap (compared to non-cable options) as well as easy to network and we could get the phone on the same bill. (Plus their 2p a minute rate to the USA was too good to miss for a major telecoms provider)
So far I've phoned them four times:
1st for getting my broadband PIN that I hadn't recieved in the post,
2nd for problems with the Broadband Installer crashing,
3nd for upgrading my call plan, and
4th for activating 1571.
Maybe I was just incredibly lucky but on three of these occasions (1,3 and 4) I had absolutely no wait time whatsoever. On the 2nd occasion I waited about 5 minutes before getting through. Now compared to other support lines I have had experience with (Namely AOHell and others), NTL has come across as very good. Sure, my future experiences may change but I'm happy at the moment
