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Originally Posted by Neil
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There are two key things with training - that the right people are sent on the right courses, and that they have post-training time to try out their newly acquired knowledge and skills. IME, and from talking to various friends and family, neither of those ever happens. Without them, training is pointless and ineffective. The training courses I've attended have involved the "trainer" handing out a manual and leaving us to work through it. This is something that can be done in the workplace, so why send people to a hotel to do it? For me, training should ensure that every individual goes away with a baseline compentency in whatever they were trained in, but more often than not people (if they're lucky) go away with a manual and have to learn on the job, which if nothing else has implications for standards of customer service. I don't understand why training is so bad - surely companies see they're wasting money? It seems to be a tick-box process - i.e. ensuring that you can
claim that team x have all being trained in y.