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Originally Posted by orangebird
What I do expect though, is the conducters of the survey to give a fair view of the company call centres as a whole.  |
The test was quite fair.
Each company tested was called randomly, and it was up to the company concerned to direct the journalist to the relevant call centre. Customers do not call multiple times to try the fastest call centre - they should all be fast from a customer perspective.
The
fact is that ntl came out worst in this test. Nobody is suggesting that this is reflective of ntl's other call centres, so maybe in the next test they will fair better?