Cable Forum - View Single Post - NTL Customer Services: Your personal experience

philquinney · 09-09-2004, 17:07

Hey All,

Just to post about a positive experience: I just called faults because we were having problems with the volume on our STB being really low. For some reason the call got cut off just after I had given the CSR our account number and my name. A few minutes later we got a call back from the CSR asking what the fault was...

Hats off to Rob in Manchester (I presume). Customer Service should involve ntl servicing the customers - which is exactly what happened.

Phil.

09-09-2004, 17:07	#472
philquinney Inactive Join Date: Feb 2004 Posts: 80	Re: NTL Customer Services: Your personal experience Hey All, Just to post about a positive experience: I just called faults because we were having problems with the volume on our STB being really low. For some reason the call got cut off just after I had given the CSR our account number and my name. A few minutes later we got a call back from the CSR asking what the fault was... Hats off to Rob in Manchester (I presume). Customer Service should involve ntl servicing the customers - which is exactly what happened. Phil.