[greencreeper]

There's a difference between sales and support - nearly always is. Sales are fast to answer and very helpful, and support, er, isn't. Doesn't matter what company it is. It's pretty obvious that they're keen to sign you up because it's money for them, but after that they couldn't care less. Bit like a vampire saying, "This won't hurt". I think if you want an accurate picture you need to do a survey to find out what types of call people made and how long they waited.