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Originally Posted by Russ D
I think what she is trying to say is the person who conducted the research might have just gone through to a busy/under performing callcentre. But then again, as someone else rightly said, customers aren't interested in details like that - we just want or issues to be dealt with quickly and properly, irregardless of which callcentre it gets through to.
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That's it Russ. I don't expect the customers to interetested in the detail either. What I do expect though, is the conducters of the survey to give a fair view of the company call centres as a whole.
