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Originally Posted by monkeybreath
One point that everyone seems to have missed is the fact that the 50minutes is the total of the three attempts to call- so each call lasted on average 16m 40s.
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But you seem to have missed this bit.....
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When - after 15 minutes - our first attempt to speak to an operator looked like succeeding, she kindly hung up.
To make sure we got the message, she put the phone down again after our second attempt 20 minutes later.
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Now I'm not trying to wind you up, or stir things up, but if someone asked me what company that sounded like, I would have no hesitation in saying ntl.