Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

Russ · 09-09-2004, 15:50

I think what she is trying to say is the person who conducted the research might have just gone through to a busy/under performing callcentre. But then again, as someone else rightly said, customers aren't interested in details like that - we just want or issues to be dealt with quickly and properly, irregardless of which callcentre it gets through to.

09-09-2004, 15:50	#31
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,181	Re: NTL is call centre with longest wait in Mirror test I think what she is trying to say is the person who conducted the research might have just gone through to a busy/under performing callcentre. But then again, as someone else rightly said, customers aren't interested in details like that - we just want or issues to be dealt with quickly and properly, irregardless of which callcentre it gets through to. __________________ From Jim Cornette: “Ty, Fy, bye”