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Originally Posted by orangebird
I disagree that it's irrelevant - what if they had called one of the other call centres, and the results were different?
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Must admit OB i agree with andygrif. If i phone NTL i dont really care where to call gets answered (as long as its in Britain!!). If there a three call centres then they should all provide a consistent service. A far as im concerned a call centre is only as good as the worst operator working on that call centre.
At the end of the day the media proabably made one call and it was bad so they made a story. Most of whats in the press just highlights what they want the story to be and not a scientific survey with any real basis to the results.