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Originally Posted by Richard M
We will shortly be conducting our own tests, maybe next week.
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With regards to this, do have any recommendations about who to phone, which department and a query that we could ask them all?
So far I know it'll be NTL, Telewest, BT and maybe a few others related to telco or broadband connections such as popular online hardware shops (dabs etc) or DSL tech support lines.
Each one will be phoned three times, once in the morning, afternoon and early evening to make the tests as fair as possible.
They will then be scored on waiting time in the queue and customer service quality (query resolved, attitude/tone of voice etc) then the results will be submitted as a Cable Forum UK press release to major news agencies/websites.