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Originally Posted by gary_580
I guess its a toss up between a call centre that takes ages to answer and maybe hang up on you, with one that speaks an Indian version of english and hasnt got a clue what you are talking about.
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Spot on, I was out trying to setup a client's Tiscali broadband connection. I tried phoning customer support cos he wasnt getting an ADSL signal and to find that they have an Indian Call Centre who had no idea what i was going on about, were following a script, etc.. Put the phone down twice, finally got to speak to someone who spoke decent English and could understand what i was going on about on the 3rd call.