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Originally Posted by Debsy42
I think a way customers themselves could help reduce the wait time is to have their account number handy or be able to recite their telephone number, so much time is wasted with customers not having any information available and having to go off and find the last bill.
Also taking 5 minutes to tell me how long they have been waiting adds to the length of the call and the wait time for the next person in the Q  |
Your joking!!! People phone up without their account number or knowing their home phone number. No wonder there are excessive wait times, must be so many people making repeat calls because they cant express their problem properly.
Its a bit like when you see women (sorry but ive only ever seen women do this)they queue to put money in the parking ticket machine, when they get to the front of the queue they then scramble around in their handbag for the parking ticket and money. Hellooooooooooooo you knew you needed the money and the ticket when you joined the queue!!