Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Brian Longstaff · 09-09-2004, 09:21

As far as I'm concerned, the most ridiculous part of calling customer services was when they were pushing the Broadband Medic. Like I need a program that tells me that when the internet goes down I need to go and unplug the box and then plug it back in again, and does so only after ten minutes of tests!

As for the broadband speed itself, I was on 256kps - same as at work. Using a newsgroup reader at home to download stuff I was getting a maximum of 30kps no matter what time of the day or night it was. At work, using the same reader, I get a maximum of 61.3kps with 12 of 20 computers in our office actively connected to the internet... NTL said it was due to heavy demand at times I was on....

09-09-2004, 09:21	#470
Brian Longstaff Inactive Join Date: Sep 2004 Posts: 7	Re: NTL Customer Services: Your personal experience As far as I'm concerned, the most ridiculous part of calling customer services was when they were pushing the Broadband Medic. Like I need a program that tells me that when the internet goes down I need to go and unplug the box and then plug it back in again, and does so only after ten minutes of tests! As for the broadband speed itself, I was on 256kps - same as at work. Using a newsgroup reader at home to download stuff I was getting a maximum of 30kps no matter what time of the day or night it was. At work, using the same reader, I get a maximum of 61.3kps with 12 of 20 computers in our office actively connected to the internet... NTL said it was due to heavy demand at times I was on....