Quote:
|
Originally Posted by Chris T
You won't have to look far on here to find people who have had to wait longer than that.  My worst NTL CS experience was well past the hour. To be fair to them, though, I have also been answered in under 10 minutes  |
I don`t think that 10 minutes is an acceptable wait either, no other company that I have had to deal with on the phone has made me wait that long. When I`ve had to contact Thames Water or Southern Electric their interpretation of the message telling me they have a high call volume and there will be a wait means a wait of around 5 minutes, not the NTL standard of several days.