Cable Forum - View Single Post - NTL is call centre with longest wait in Mirror test

Marge · 09-09-2004, 00:35

I think a way customers themselves could help reduce the wait time is to have their account number handy or be able to recite their telephone number, so much time is wasted with customers not having any information available and having to go off and find the last bill.

Also taking 5 minutes to tell me how long they have been waiting adds to the length of the call and the wait time for the next person in the Q

09-09-2004, 00:35	#17
Marge Inactive Join Date: Jun 2003 Age: 58 Posts: 5,566	Re: NTL is call centre with longest wait in Mirror test I think a way customers themselves could help reduce the wait time is to have their account number handy or be able to recite their telephone number, so much time is wasted with customers not having any information available and having to go off and find the last bill. Also taking 5 minutes to tell me how long they have been waiting adds to the length of the call and the wait time for the next person in the Q