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Originally Posted by monkeybreath
The " phone monkeys" (which incidentally is spelt monkies) know a lot more than you think... do you think ntl just pull people off the streets to work in technical support? No.... perhaps not.
I am always getting told not to take things said on this site about ntl personally, but i take " phone monkeys" quite personally. Nice to know that some people appreciate the help that Debsy, Mark B, and I (who are all " phone monkeys") give here in our spare time.
I don't begrudge giving help to people on this forum at all, but i think it is a crying shame that a few people have to spoil it with unnecessary comments that are, frankly, damnright rude.
And anyway, i am only a phone monkey so maybe i should just go back to being on the phone! 
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Sensitive monkey aren't we?
I have this vision of a monkey - both hands and tail fully occupied, such is said monkey's workload. Think of the phrase as a compliment - a recognition of your skill and dedication.
[How am I doing with the placating?] It honestly wasn't meant as you've interpreted it

The direct access to NTL employees is the big attraction of this site - you're valued

I just see call centre work as the modern sweatshop

Uniform, plain, controlled. Maybe NTL is relaxed and colourful - I dunno.
It's monkeys, not monkies. Change the y to an i and add es. So it would be monkeies, which is gibberish, hence monkeys. English language for you