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Originally Posted by Mark B
The day it's done, 400,000 customers will bombard the call centres with 'where's my channel gone?', followed by numerous threads on here and elsewhere bemoaning the huge queues when ringing ntl.
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Well giving the amount of "junk" [1] mail I get from NTL, they could easily put the information in with the monthly bills and even print it on the "intro" page of the bills saying that "in December we're going to change the channel numbers to this..."
Although that would probably be *entirely* too sensible
[1] Ok, it's not exactly junk, but stuff offering me packages and broadband that I already *HAVE*