Quote:
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Originally Posted by bigitup_j
when ntl have a fault in certain areas, before you get through to a cs rep, you hear a message telling you about the fault, when it'll be fixed, etc.
therefore, ntl simply have to put a message on the customer service line, telling dtv customer to switch to channel ntl to see the new channel listings.
i'm sure people can handle that!  |
Good idea... but you would be surprised how many people will be repeatedly told that their is a known issue by an IVR (record message) only to hold on for however long for us to just tell them the same thing!