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Originally Posted by Mikey E
My set-top box crashed with an Err3; called CS and the engineer arrived 8 days later with the replacement. CS told us to call them back afrter the problem had been fixed and they could give us a refund. So we called them and got the refund (to be confirmed when get get the bill - but lets give ntl the benefit of the doubt) but had to wait 58 minutes before we got though. Is this a record (doubt it) or has anyone else been on-hold for longer?
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I frequently had the phone picked up at around 50 mins then was cut off and had to wait another 50 odd mins....
But I voted with my feet after this had happened a few times.