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Originally Posted by Mikey E
My set-top box crashed with an Err3; called CS and the engineer arrived 8 days later with the replacement. CS told us to call them back afrter the problem had been fixed and they could give us a refund. So we called them and got the refund (to be confirmed when get get the bill - but lets give ntl the benefit of the doubt) but had to wait 58 minutes before we got though. Is this a record (doubt it) or has anyone else been on-hold for longer?
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You won't have to look far on here to find people who have had to wait longer than that.
My worst NTL CS experience was well past the hour. To be fair to them, though, I have also been answered in under 10 minutes
