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Originally Posted by mognuts
I emailed Scott Gooding to ask what was going on and he replied (which was nice) and he insisted that the telephone number was correct but since I was having problems I could make the appointment by email instead, which I did.
Interestingly, when he replied he expalined why I needed the upgrade and said that my Pace STB would have to be replaced by a SACM. I was under the impression that everybody in London SE9 who had broadband had to use a STB to get broadband if they also subscribe to TV services. I was not aware that a separate SACM was an option. Is this true, or have ntl made another balls up?
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If you've got a Pace STB, It'll be replaced by a Samsung STB, not a SACM. So yup, he was wrong.