Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Mikey E · 07-09-2004, 23:24

My set-top box crashed with an Err3; called CS and the engineer arrived 8 days later with the replacement. CS told us to call them back afrter the problem had been fixed and they could give us a refund. So we called them and got the refund (to be confirmed when get get the bill - but lets give ntl the benefit of the doubt) but had to wait 58 minutes before we got though. Is this a record (doubt it) or has anyone else been on-hold for longer?

07-09-2004, 23:24	#459
Mikey E Inactive Join Date: Feb 2004 Posts: 16	Re: NTL Customer Services: Your personal experience My set-top box crashed with an Err3; called CS and the engineer arrived 8 days later with the replacement. CS told us to call them back afrter the problem had been fixed and they could give us a refund. So we called them and got the refund (to be confirmed when get get the bill - but lets give ntl the benefit of the doubt) but had to wait 58 minutes before we got though. Is this a record (doubt it) or has anyone else been on-hold for longer?