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Originally Posted by andy fitz
As for promises, well thereââ‚ƚ¬Ã¢â€žÂ¢s precious few of those, but donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t worry all is not lost there letting me have a £12.99 refund! Not bad I think youââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ll agree for 32 days without TV and 2½ wasted days holiday.
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No surprise there. The most I got was a months broadband refund when I'd be lacking broadband on and off over a period of a year, possibly totalling 3 months downtime at least.
Forget the "wasted holiday". I've been told categorically they
do not refund time wasted. Even if it's because they didn't turn up when they said they would or they screwed up and had to do another call out. I was after 4 days compensation and there was no chance of getting any of that.
I've complained often and even got a response from the complaints dept. The response was a "we're really sorry, it's all our fault, but tough" (in a nice tone of course), and threats to leave resulted in nothing other than acceptance rather than trying to keep you as a customer.
That was a year ago (after a long history of problems ever since I joined back when it was CableTel), and now my cable modem hassles have returned to haunt me. It's going to be so much hassle to get it sorted and I'm not sure I really want to go through that again.