They're by and large appalling
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it takes a lot of effort to convince them your problems are their problems
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and that pretty much sums up NTL corporate attitude to customers, we're a thick (Bill Goodlands infamous cap quote) lot who want nothing more than to rip NTL off at every available opportunity according to them ,as seen by the "No speed increase for leechers" comment (paraphrased) that someone (Aizan Hussein?) made a while ago, thereby ensuring that NTL remain one of the (the?) slowest speed cable internet providers at one of (the?) highest prices. The problem isn't with CS, it goes much higher than that, and until NTL start to VALUE their customers, nothing will change.