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Originally Posted by paulyoung666
from experience i usually ring up during the day and have little trouble with getting thru to them  |
Please please tell us what number!
When I found my cable modem not working last friday I couldn't even get to the hold music until after 9 am on Saturday! It took more than 45 mins on hold before I actually got to speak to someone, and after being transferred back and forwards with waits between customer services tech support, local support hald a dozen times it was 11 am.
At least the line is now fixed, after being accepted as a network fault the eve before a planned wasted engineer visit.