If it was BT you'd have rights to get compensation if it's out for a day, not weeks. They'd also fix it within a day or two.
P.S. Tried to call technical support the other day...
"technical support are having technical difficulties"
Followed by them saying they probably can't help you and there may be a long wait on the phone
Was on the phone for quite a while listening to endless options and messages for dummies, only to then be cut off when I picked the option to speak to someone.
Nothing's changed in over a year
Email them with their support contact form which asks you to fill in as much detail as possible on the problem...
... and they email back saying "phone us"
If you do get through it takes a lot of effort to convince them your problems are their problems, and then you get cut off or you have to call back for some reason, and you have to explain all over again. Then if you eventually get an engineer you have to explain it all to him again, and it turns out he's not got the right equipment, so another engineer is sent who hasn't a clue about the first engineer and also doesn't have the right equipment, so another has to be sent... (this happened to me 4 times on one issue).
Make a complaint and they just get a nice pleasing sounding woman to basically say nicely that they're really sorry, even admitting they make mistakes, and basically it's a situation of "tough, we can't do anything about it" (other than a token gesture of a months refund for cable modem when it's been down for a lot longer, and what you really want is compensation for days wasted off work waiting in for engineers who never turn up at the right time, or at all).
(sorry, getting into a bit of a rant here, but it really bugs me sometimes).