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Originally Posted by Web-Junkie
Well, the problem is still there for me but as JustAnotherN00b says, it's annoying when an engineer turns to tell you exactly what you've been telling NTL for the past 2 weeks, their Network is the fault! And he can't do anything for you except report the problem back to NTL whereupon we are right back where we started, same poor service and no idea what's being done to resolve it!
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Yep, and that's basically what happened a year or two back when I last had this problem. Going round in circles endlessly explaining from scratch what the problem is every time I call them (they had no history of previous calls) and each time they just shrug and send a basic engineer who doesn't really know the answer and does the same diagnostics every time. Every time I say it's not my modem, it's your network (or at least the box down the road), stop coming round to check my modem/PC/etc, and each time they don't listen.
On and off my modem would be up and down, with periods of hours, days or weeks of down time depending on god knows what (maybe even the weather!), and I never got anywhere with the official NTL tech support. A year later (with some months of no problems and some really bad) and certain people at nthellworld had some proper experts out quickly and they did fix it... for about a year until NTL did some "work" in my area on the 26th August and now it's bust again, and I can't get through to the right people to complain.
