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Originally Posted by Paul M
If you report it to customer services they may well send you a new one.
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Casting my memory back the chances of getting a Videotron remote are slim, usually they send an engineer out to swap the whole box for a general instruments/jerrald one.
Best of luck Jaycee2k3 in finding a remote! Might be worth giving customer services faults a call anyway - sometimes theres key combinations on the stbs that fix break things - but don't ask me to remember it was a long time ago.