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Originally Posted by andy fitz
Thank you all very much for the prompt and very warm welcome! 
It seems Iâ₠¬ÃƒÆ’¢â€žÂ¢ve found a home to vent my anger against my favourite people.
In answer to Incognitas, particulars as follows in as few words as possible, but that is rather difficult when it comes to NTL.
Returned from hols on 31st July and no TV picture whatsoever, I reported the fault and they told me theyââ‚ ¬Ã¢â€žÂ¢d be out on the 4th they came and told me I needed a new cable, which was a specialist job and they couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t come until the 18th! They came it worked for an hour then we had very heavy rain and it was gone again.
Back on the phone and told theyâ₠¬Ã¢â€žÂ¢d be back out on the 20th they came again and said the last lot had bodged it up and we still needed a new cable! They then came back on the 31st and it now seems to be fixed.
Kits, hello and thanks for the welcome, yes Iâ₠¬ÃƒÆ’¢â€žÂ¢ve talked till Iâ₠¬ÃƒÆ’¢â€žÂ¢m blue in the face, it seems SE London must be out in the back of beyond for getting engineers to quickly.
As for promises, well thereââ‚ƚ¬Ã¢â€žÂ¢s precious few of those, but donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t worry all is not lost there letting me have a £12.99 refund! Not bad I think youââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ll agree for 32 days without TV and 2½ wasted days holiday.
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No way tell them at least 2 months free rental all packages and you might consider accepting...
Get back on to the top man and let him know you are dissatisfied. New customers get 60days free so after what you have been through you also deserve the same.
Stick around we have some great guys who work for NTL and who can do the job correctly they can help and guide you. I have had great help from members who work for NTL these guys and gal make staying with NTL worth it but if they ever leave I would have to reconsider my options.