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Originally Posted by mognuts
Is anybody else in this situation and can anybody make sense of what is going on? It looks as if I was sent the letter in error and ntl deny all knowedge of it.
Incidently, the letter was send by a "Scott Gooding - Field Report Representative" and came from Preston Farm Business Park, Stockton-on-Tees.
Can anybody help?
Regards
Mognuts
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Welcome to the site.
Looks like an apparent case of a
left hand right hand situation to me.
I'd contact customer services again and ask to be transferred to the relevant department, you got this letter and you want to arrange an appointment for the swapping of your STB. You got this letter asking you to do this and you wish to do it. Don't put the phone down until you got relevant answers and action.