Got a problem at the moment with our phone ,it dont work ,it hasent worked for over a week,it went off on saturday 28th august ,over the weekend and bank holiday tryed to get customer support ,no luck ,got intouch with them on tuesday 31st august ,the person was booked to come out on thursday 2nd september between 12-00pm and 6-00pm ,had the day off work ,no one turned up ,spoke to some one thursday 7-00 pm (long wait on the phone) ,said sorry about this, problems with the call centers,re booked in for sunday 5th september between 8-00 am and 12-00 pm got up early,still no one came ,so to sum it all up have been with out phone for over a week ,had a day off work (waisted),mounting mobile phone bills trying to get to speak to (top A++) customer services
I am in the Northampton area if this is any help ,i mean dont call there customer support they will take the message but they wont pass the booking to the service people
The thing is how long will this episode go on till its sorted ,how much more will it cost me not to use the phone
sorry im getting more angry thinking about this ,
nice service guys keep it up
also i want to thank cable forum for helping me vent
thanks
