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mognuts · 04-09-2004, 16:56

I've just had a letter from ntl asking me to make an appointment to have my Pace STB swaped for a Samsung so that I can have the speed upgrade from 1 to 1.5 Meg. Sounds straightforward, but when I phone the number 0800 052 1488, the person on the other end tells me that this is a 'ntl staff only' number and I shouldn't be using it. So I phone customer services and they know nothing about a letter, but tell me that my area (London SE9) isn't due to be upgraded and then say that they have run out of Samsung boxes anyway.

Is anybody else in this situation and can anybody make sense of what is going on? It looks as if I was sent the letter in error and ntl deny all knowedge of it.

Incidently, the letter was send by a "Scott Gooding - Field Report Representative" and came from Preston Farm Business Park, Stockton-on-Tees.

Can anybody help?

Regards

Mognuts

04-09-2004, 16:56	#1312
mognuts Inactive Join Date: Sep 2004 Location: London Age: 63 Posts: 4	Re: [Merged] BB Speed Upgrades I've just had a letter from ntl asking me to make an appointment to have my Pace STB swaped for a Samsung so that I can have the speed upgrade from 1 to 1.5 Meg. Sounds straightforward, but when I phone the number 0800 052 1488, the person on the other end tells me that this is a 'ntl staff only' number and I shouldn't be using it. So I phone customer services and they know nothing about a letter, but tell me that my area (London SE9) isn't due to be upgraded and then say that they have run out of Samsung boxes anyway. Is anybody else in this situation and can anybody make sense of what is going on? It looks as if I was sent the letter in error and ntl deny all knowedge of it. Incidently, the letter was send by a "Scott Gooding - Field Report Representative" and came from Preston Farm Business Park, Stockton-on-Tees. Can anybody help? Regards Mognuts