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Originally Posted by Ashover
At least Web Junkie seems to be getting somewhere(?). I think that Rifle and myself should get the engineer out given that it seems the only way to get NTL to acknowledge that we have a problem.
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Which is of course madly inefficient, sending engineer(s) to a series of faults that all stem from a single network issue, as well as irritating customers due to the slow resolution of their faults.
I think things are in progress to try and improve fault diagnosis, I *hope* they do!