Quote:
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Originally Posted by Web-Junkie
Have you *COUGH* phoned NTL?
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Yes. It's a total joke
...
Blah, blah, blah, waste a load of my money (why no free support no. for broadband?) with numerous idiot advice and options, blah, blah...
"please note our technical support are only able to offer limited support due to technical dificulties"
(priceless)
"... they will be unable to access your account details or check on local problems in your area, blah, blah... and because of the technical problems our lines are extremely busy, blah, blah"
Okay, wait for a dozen more options, get to the bit where I can press '2' to report my broadband as not being working...
Guess what?
Go on...
Okay...
CUT OFF!!!
Aghhhhhhhhhhhhhhhhhhh!!!
This is EXACTLY how it used to be a year or two back when it was a 40 minute wait on the phone every time, only to be cut off. People have been saying it's improved, but has it hell
Obviously no point in it anyway as they won't have access to the account or diagnostics stuff I guess.
There's not much they can do anyway until next week when I get a chance to ask for time off (which is likely to be at the mid to end of next week at the earliest as I'm quite busy at work). This weekend is out of the question but they don't do weekends anyway.
Oh well, I'll just have to enjoy my 36kbps analogue modem for now (yep, even analogue isn't giving me the full 56kbps
)), at extra expense to me of course. It means my webserver and mailserver is now down and I have to work around that (redirecting mail to NTL's spam-tastic, ever offline mail server
).
I still maintain that if this was all installed properly in the first place I wouldn't have this trouble. Even when it was "fixed" before all they did was get the upstream to the mid 50s and it drifted back to the limit again, but whatever they did on the 26th has broken it totally.
Oh well, I'm try using the email form on their web site...
(I never get replies from that, but what the hell
).
It's been a while, but the stuffed modem GIF is now back as my avatar.